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Complete DRS Guide for Retailers and Merchants

The main point of contact with citizens in the Deposit Return System. Find store data forms, workshop presentation, standard operating procedures (SOP) and complete FAQ answers.

school Retailers Workshop download Forms & Documents compare_arrows Manual vs RVM quiz Retailers FAQ
Punct de colectare retail Eco-Ret Moldova
Handling Fee

Financial Compensation & Guaranteed Logistics

Reimbursement of refunded deposits and payment of handling fees within at most 14 days.

Stores > 100m² Mandatory Organization of return point and deposit refund
Stores ≤ 100m² Exempt / Voluntary Can participate voluntarily or through LPA partnership
Reimbursement Max. 14 Days Settlement of deposits and payment of management fee
Return Point Max. 150m In store or immediate vicinity, following identical operating hours
co_present Training Materials

Workshop for Merchants and Retailers

Practical guide presented to retailers for setting up collection points, financial flows and POS/ERP integration.

Official Retail Session

First Eco-Ret Moldova Workshop: Retailers

Implementation of the Deposit Return System (DRS) in Moldova for the retail sector.

check_circle 23 comprehensive chapters and technical annexes
check_circle 4 case studies on store formats
check_circle Standard Operating Procedures (SOP 01-10)

Essential topics covered in the workshop:

done Mandatory participation criteria and legal exemptions
done Return point: location, schedule and rules
done Colectarea manuală vs. instalarea de automate RVM
done Financial flow: deposit, vouchers, refund and clearing
done Cerințe tehnice POS/ERP, securitate și logistică saci
done Incident management, rejections and fraud prevention
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PDF (1.4 MB) Complete official presentation
download Download Workshop Presentation (PDF)
description Documents & Forms

Useful Forms and Documents for Retailers

Official Excel form for commercial location evaluation, standard operating procedures guide and integration specs.

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Excel Form

Retailer Data Input Form (Retailer Data Form MD)

Standard form for declaring stores, retail area (m²), annual sales volume (thousand units/year) and preferred collection method.

XLSX (13 KB) Download Excel download
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Operational Guide

Standard Operating Procedures (SOP 01 – SOP 10)

Complete set of procedures for return points: RVM verification, manual collection, voucher management, bag clearing, logistics handover and sanitation.

Included in Workshop View SOPs arrow_forward
point_of_sale
IT Integration

POS / ERP Integration & Deposit Voucher Validation

Requirements for scanning RVM vouchers, displaying the 2 MDL deposit separately on fiscal receipts and automated reconciliation with Eco-Ret platform.

Technical Guide Details in FAQ arrow_forward
balance Choosing the Solution

Manual Collection vs. Automated Collection (RVM)

The collection method is determined based on estimated packaging volume, available retail space and technical infrastructure.

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1. Manual Collection

Suitable for convenience stores, limited spaces or voluntary participation.

  • checkMinimal space required: counter + dedicated bags
  • checkVisual verification by store staff
  • checkDirect cash refund or checkout discount
  • checkBackup mechanism for stores with RVM machines
Format: Stores < 150 m²
Recommended for Supermarkets
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2. Indoor RVM

Compact automatic solution located at the entrance area or checkout aisle.

  • checkAutomatic packaging validation and compaction
  • checkAutomatic barcode voucher issuance
  • checkPermanent internet connection and real-time data
  • checkMaximum efficiency and minimal waiting time for customer
Format: Stores 150 – 500 m²
apartment

3. Outdoor RVM / Kiosk

Dedicated outdoor module for hypermarkets and large shopping centres.

  • checkSeparates the packaging flow from the physical store
  • checkHigh storage capacity for high customer traffic
  • checkPlacement in parking area or near main entrance
  • checkEasy logistics access for trucks
Format: Locations > 500 m²
help Frequently Asked Questions

FAQ – Questions & Answers for Retailers and Merchants

Detailed answers regarding legal obligations, organizing collection points, RVM installation, deposit settlement and handling fee payments.

01 Which retailers are required to participate in the DRS? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
02 How does a retailer register in the Eco-Ret system? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
03 What information must be submitted for each store/point of sale? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
04 Must each store in a retail chain be registered separately? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
05 What obligations does a retailer have when selling a beverage in DRS packaging? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
06 How must the 2 MDL deposit be displayed on the shelf, receipt, and POS system? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
07 Is the deposit included in the product price or shown separately? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
08 Which stores must organize packaging return points? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
09 When may manual collection be used? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
10 When is installation of an RVM recommended or required? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
11 Who purchases, finances, or operates the RVM? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
12 How is the appropriate RVM type and capacity determined for a store? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
13 What space, electricity, and internet requirements does an RVM have? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
14 Can an RVM be installed outside the store or in a separate kiosk? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
15 Who provides RVM maintenance and service? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
16 Which packaging must be accepted for return? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
17 May a retailer accept only packaging for products it sells? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
18 Is a purchase receipt required to return packaging? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
19 May damaged, deformed packaging or packaging without a readable label/barcode be refused? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
20 Must packaging be empty and clean before return? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
21 How is packaging eligibility verified at a manual return point? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
22 How is the 2 MDL deposit refunded to the consumer? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
23 Is the refund made in cash, by voucher, or by other methods? expand_more
Eco-Ret will apply the requirements of Law No. 209/2016 and Government Decision No. 379/2025. The practical retailer procedure, technical requirements and settlement rules relevant to this question will be published before go-live.
24 Can an RVM voucher be used only in the issuing store? expand_more
Eco-Ret will apply the requirements of Law No. 209/2016 and Government Decision No. 379/2025. The practical retailer procedure, technical requirements and settlement rules relevant to this question will be published before go-live.
25 What happens if a consumer does not redeem the voucher? expand_more
Eco-Ret will apply the requirements of Law No. 209/2016 and Government Decision No. 379/2025. The practical retailer procedure, technical requirements and settlement rules relevant to this question will be published before go-live.
26 How is the deposit refund handled at manual return points? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
27 What is the handling fee? expand_more
Eco-Ret will apply the requirements of Law No. 209/2016 and Government Decision No. 379/2025. The practical retailer procedure, technical requirements and settlement rules relevant to this question will be published before go-live.
28 Which retailer costs is the handling fee intended to cover? expand_more
Eco-Ret will apply the requirements of Law No. 209/2016 and Government Decision No. 379/2025. The practical retailer procedure, technical requirements and settlement rules relevant to this question will be published before go-live.
29 Does the handling fee differ between manual collection and RVM collection? expand_more
Eco-Ret will apply the requirements of Law No. 209/2016 and Government Decision No. 379/2025. The practical retailer procedure, technical requirements and settlement rules relevant to this question will be published before go-live.
30 How and when does Eco-Ret reimburse retailers for deposits refunded to consumers? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
31 How and when is the handling fee paid to the retailer? expand_more
Eco-Ret will apply the requirements of Law No. 209/2016 and Government Decision No. 379/2025. The practical retailer procedure, technical requirements and settlement rules relevant to this question will be published before go-live.
32 What documents are required for settlement with Eco-Ret? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
33 How are collected and refunded deposits treated for accounting and tax purposes? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
34 How is the handling fee treated for tax purposes? expand_more
Eco-Ret will apply the requirements of Law No. 209/2016 and Government Decision No. 379/2025. The practical retailer procedure, technical requirements and settlement rules relevant to this question will be published before go-live.
35 How should POS/ERP systems and cash registers be adapted for the DRS? expand_more
Eco-Ret will apply the requirements of Law No. 209/2016 and Government Decision No. 379/2025. The practical retailer procedure, technical requirements and settlement rules relevant to this question will be published before go-live.
36 What information must retailers report to Eco-Ret? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
37 Will reporting be automatic through RVMs, or will retailer reporting also be required? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
38 How are RVMs integrated with the Eco-Ret IT system? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
39 How should collected packaging be stored temporarily? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
40 Must returned packaging be separated by material at the return point? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
41 What requirements apply to bags, containers, seals, and labeling of logistics units? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
42 Who supplies the materials needed for collection and storage? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
43 Who collects returned packaging from stores? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
44 How is collection frequency determined? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
45 What should a retailer do if storage capacity is full before the scheduled pickup? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
46 How are discrepancies between reported and Eco-Ret-verified packaging counts handled? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
47 Who is responsible for collected packaging until Eco-Ret picks it up? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
48 What measures are required to prevent fraud and ineligible returns? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
49 What training should be provided to store staff? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
50 What information materials must be displayed at the point of sale and return point? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
51 Where can retailers find guides, forms, specifications, and documents? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.
52 Where can retailers access workshops and training materials? expand_more
Eco-Ret will apply the requirements of Law No. 209/2016 and Government Decision No. 379/2025. The practical retailer procedure, technical requirements and settlement rules relevant to this question will be published before go-live.
53 How can Eco-Ret be contacted for operational, technical, financial, or legal support? expand_more
Eco-Ret will publish the detailed procedure and updated information on this topic before the DRS becomes operational. Until then, Law No. 209/2016 and Government Decision No. 379/2025 apply.

Aveți întrebări privind punctul de returnare din magazin?

Echipa tehnică și operațională Eco-Ret Moldova vă oferă consultanță pentru evaluarea spațiului și alegerea echipamentului potrivit.

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